Apprentice - Application Support

Introduction

About SymphonyAI

SymphonyAI is a leading enterprise AI solutions provider helping retailers and manufacturers optimize business operations through advanced analytics, planning, and automation solutions. Our products support global organizations in improving supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction. We are committed to delivering measurable outcomes for our clients through innovative technology, deep domain expertise, and strong customer partnerships.

Job Description

Job Summary

We are looking for a motivated Application Support Intern to join our Application Support team. The intern will assist in monitoring applications, handling support tickets, troubleshooting basic technical issues, and supporting day-to-day operational activities. This internship provides hands-on experience with enterprise applications, incident management, SQL, and cloud technologies.

Key Responsibilities

• Monitor application health and support dashboards.
• Acknowledge and triage support tickets based on defined processes and SLAs.
• Perform initial troubleshooting for application, data, and user issues.
• Escalate complex incidents to senior engineers with complete diagnostic information.
• Execute routine operational tasks and health checks.
• Assist in validating production fixes and deployments.
• Analyze logs and identify basic application or data issues.
• Support user access and configuration requests.
• Willingness to work in rotational shift - UK & US
• Prepare and maintain support documentation, runbooks, and knowledge articles.
• Participate in shift handovers, team meetings, and continuous improvement initiatives.
  
  

Preferred Skills

• Basic understanding of databases and SQL.
• Basic knowledge of Windows/Linux operating systems.
• Familiarity with web applications and APIs is an advantage.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Willingness to learn and work in a support environment.
  
  

About Us

WHY SYMPHONY AI

• Start-up spirit within a large international company
• Exciting technology including Artificial Intelligence
• Communication, Innovation and Collaboration are among our watchwords
• We will support and explore your ideas: if you can do it better, we want you to show us!
• Our teams comprise incredibly talented and passionate people who love what they do
• We will support your career growth and development