Appointment Specialist

At Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities.  

Key Accountability & Responsibilities Role:

• Setup qualified meetings via tele-calling for our closers
• Cold call prospective clients and increase mass reach out via tele calling
• Build a thorough technical understanding of our products and help potential customers understand what we have to offer through effective articulation
• Engage with potential customers, identify key pain points, provide counselling to certain segments, and refer qualified leads to appropriate senior counsellors
• Maintain excellent and supportive rapport with all leads, and improve show-up rates in the counselling sessions
• Follow up post-sale to collect feedback, ensure customer satisfaction and gain referrals
• Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies • Use CRM to track leads daily and manage pipeline
• Achieve monthly targets and unlock fast growth opportunities

Requirements

Qualification Criteria

• Minimum 1 year of experience in the Education industry (ed-tech, counselling, etc)
• Minimum 60% aggregate or equivalent CGPA in academics
• Excellent verbal communication skills, strong conversationalist, and well-versed in English
• Strong negotiation and objection handling skills with the ability to work within deadlines
• Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude
• Proficient with Microsoft Office / Google Docs. Additional Requirements
• This is a work-from-office role, with 6-day working week.
• Integrity, professionalism, team collaboration, and full dedication/availability during the assigned working hours are paramount
• Keep company work & data 100% secure and not visible to any other but the employee

Benefits

What Youll Need to Succeed
• Strong command of spoken and written English with clear articulation and confident communication, including an ability to converse with prospects through Calls and Video Calls, as well as via Email and Instant Messaging platforms.
• High general intelligence with the ability to understand and explain Suraasas offerings, learner needs, and the value proposition.
• A self-assured, articulate approach to sharing ones own experiences, background, and ideas.
• Emotional resilience and calmness in handling pressure situations or objections during conversations.
• Logical thinking and the ability to structure compelling narratives that align with learner motivations.
• Evidence of being a fast learner — whether through mastering tools, sales processes, or product understanding.