Appointment Setter -Real Estate

JOB DESCRIPTION
Appointment Setter -Real Estate
Department: Sales / Business Development
Location: Goa
Employment Type: Full-Time
Experience: 1-2 years preferred
Job Summary
We are looking for a confident and target-oriented Appointment Setter to support our Real Estate Sales team. The candidate will be responsible for customer calling, Channel Partner (CP) coordination, monitoring follow-up activities, and scheduling client meetings and property site visits.

Key Responsibilities
Make outbound calls to prospective customers and Channel Partners (CPs) to introduce the company and its real estate projects.

• Contact leads through phone calls, WhatsApp, SMS, and other communication channels.
• Follow up with CPs regarding their calling status, lead progress, and sales activities.
• Encourage CPs to contact prospective clients, arrange meetings, and schedule property site visits.
• Understand customer requirements, including budget, preferred location, property type, and purchase timeline, and qualify potential leads.
• Schedule and confirm client appointments, meetings, and property site visits.
• Follow up with customers and CPs to ensure timely meetings and improve appointment attendance.
• Maintain regular follow-ups with interested prospects and leads that are not immediately ready to visit.
• Update customer details, call status, CP activities, follow-up dates, and appointment outcomes in the CRM.
• Coordinate with the Sales Team for the handover of qualified leads and provide updates on customer requirements and market feedback.
• Maintain accurate records of calls, follow-ups, and appointments, and submit regular activity reports.
• Achieve assigned daily and monthly calling and appointment targets while maintaining professional communication with customers and CPs.

Skills & Qualifications
Good communication and telephone skills.

• Strong follow-up, coordination, and persuasion abilities.
• Basic knowledge of MS Office, Excel, WhatsApp, and CRM software.
• Target-oriented, organized, and proactive approach.
• Minimum 12th Pass; graduation preferred.
• Experience in telecalling, real estate, or sales coordination will be an advantage.
• Fresher's with good communication skills may also apply.

Key Performance Indicators (KPIs)

• Number of customer and Channel Partner (CP) calls completed.
• Number of qualified leads generated and followed up.
• Number of client meetings and site visits scheduled and completed.
• Timely follow-up on CP calling status and lead progress.
• Appointment attendance and visit conversion rate.
• Accuracy and timely updating of CRM records.
• Contribution towards lead conversion and overall sales targets.

Preferred Candidate
The ideal candidate should be confident, energetic, persuasive, customer-focused, and comfortable making a high volume of calls. Experience in real estate or property sales will be an added advantage.