Applied AI Leader

As an Engineering and customer-facing leader, you will own the end-to-end design and delivery of AI-driven business transformation projects, while also innovating on tools and services on the DevRev product. You'll work closely with pre-sales teams to scope technical integration and implementation strategies, translating business requirements into architectural solutions. Once opportunities move to post-sales, your team will own the detailed technical designs from original scoping documents and drive execution to build proofs-of-concept, custom integrations, and solutions that validate technical feasibility.

As the technical owner of the customer relationship, you'll partner cross-collaboratively to ensure successful delivery. Your role spans from understanding domain-specific customer needs to designing scalable, agent-based AI solutions using DevRev's platform, with direct involvement in implementing key technical components and debugging complex integration challenges.

This position requires a unique blend of enterprise architecture expertise, AI solution design, hands-on development skills, customer empathy, engineering leadership and cross-functional collaboration. You'll act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world business impact.

Responsibilities:

• Customer-facing: Work directly with customers.
• Lead Execution: Define project plans, align internal teams, and ensure timely delivery of deployments.
• Design and Deploy AI Agents: Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems.
• Integrate Systems: Connect AI agents with external platforms (e. g., CRMs, APIs, databases) for seamless workflow automation.
• Optimise Performance: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.
• Own Requirements: Partner with customers to deeply understand their needs and translate them into technical agent specifications.
• Prototype and Iterate: Lead live demos, build rapid proofs-of-concept, and refine solutions through customer feedback.
• Advise Customers: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.
• Travel Ready: Willingness to travel up to 30% for on-site discovery, deployment, and customer engagement.

Requirements:

• Experience: 5+ years in software design and development, AI/ML engineering, or technical consulting coupled with customer-facing experience.
• Leadership: 3+ years leading technology teams as a hands-on leader.
• Customer Empathy: A bias for action and a relentless focus on solving problems for customers.
• Communication: Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders.
• Cloud and DevOps: Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability).
• System Integration: Comfortable integrating systems via APIs, webhooks, and event/data pipelines.
• Data-Driven Mindset: Use A/B testing, telemetry, and metrics to guide decisions and drive improvements.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e. g., TOGAF, SAFe) are a plus

Nice to have:

• Coding Skills: Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms (Nice to have: Go).
• Applied AI Knowledge: Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.