PUNE · FULLTIME
Applications Managed Services Engineer (L2)
NTT DATA BUSINESS SOLUTIONS
Pune · onsite · Posted 61d ago
Sourced from
Undisclosed4–7 yrsfulltimePune
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Section · 01
About this role
Responsibilities
- Ensure that our clients' packaged application technologies, such as ERP and Middleware, are always in top shape by proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts to keep operations running smoothly.
- Handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs). Update tickets with resolution tasks and promptly log incidents, keeping the application infrastructure and services optimized.
- Communicate with other teams and clients to extend your support where it is needed, and play an essential part in our change management process by executing changes carefully and ensuring that all changes are properly documented and approved.
- Work with automation teams to optimize efforts and coach Service Desk and L1 teams.
- Lead initial client escalations for operational issues and identify problems before they impact client services; contribute to producing trend analysis reports for continuous improvement.
- Support project work, execute approved maintenance activities, and assist in implementing and delivering disaster recovery functions.
- Every day will be a chance to learn and grow, and your contribution will make a real impact.
On-site Working
Requirements - Hands-on experience managing platforms, including ERP, Middleware, and other business-critical software.
- Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow.
- Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
- Ability to plan activities and adapt quickly to changing circumstances.
- Effective communication skills and the ability to work across different cultures and social groups.
- Active listening skills to understand clients' needs and craft a positive client experience.
- Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary.
- A bachelor's degree in information technology/computing or equivalent work experience.
Sourced from naukri
Section · 02
Skills
AutomationServicenowTrend AnalysisCraftTicketing ToolsDisaster recoveryChange ManagementClient SuccessBankingcloudERPCommunication SkillsticketingoperationsmaintenanceInformation TechnologyMiddlewarerecruiterArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
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