Application Virtualization Engineer

Your day at NTT DATA The Application Virtualization Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.

The Application Virtualization Engineer(L2) may also contribute to support on project work as and when required.

What you'll be doing

• Job Description
  Desired Skills :
  Min 5 to 8 years of experience in managing and maintaining Citrix systems (Wem,MCS,PVS,AppLayering ,Cloud PaaS)
  Expertise on Citrix Cloud
  Expertise on VMWare Horizon View , VMWare Horizon Cloud , Azure VDI,Microsoft FSlogix
  Certification: CCA-V CC-VAD-CCCCP-V
  Job Description :
  Experience in administering and supporting Citrix systems (Wem,MCS,PVS,AppLayering ,Cloud PaaS)
  Experience in administering VMWare Horizon View , VMWare Horizon Cloud , Azure VDI,Microsoft FSlogix
  Daily maintenance and troubleshooting of the servers in Citrix
  Administration on Citrix PVS for server maintenance (ongoing task), upgrades (ongoing task), and image maintenance/updates/upgrades (ongoing task)
  Make architectural and operational recommendations applying updates to the Citrix environments
  Maintenance/monitoring/upgrading/troubleshooting
  Supports applications, hardware, operating systems and network infrastructure
  Configuration, deployment, proactive monitoring and maintenance of EPIC-related tasks
  Following vendor and Epic best practices for hardware and software configuration
  Drawing upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties
  Good technical knowledge depth on MS Operating System
  Good experience on VMWare Horizon 8.x
  Good Experience on Active Directory GPO related tasks
• Additional Job Description
  Additional Career Level Description:

  Knowledge and application:

  • Work is reviewed periodically based on a set of defined procedures or precedence.
  • Normally receives general instruction on work and new assignments.
  • Learns to use professional concepts.

  Problem solving:

  • Applies knowledge and basic problem-solving techniques to define and resolve problems.
  • Works on problems of limited scope.

  Interaction:

  • Exchanges standard/basic information with colleagues and immediate line manager/team leader.
  • Develops stable working relationships internally.

  Accountability:

  • Determines a course of action based on guidelines and standard practices and procedures.

Workplace type: Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.",