Application Tech Support Practitioner

About The Role
THE WORK:Embrace the opportunity to innovate and excel! You will have the chance to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. This role is centered around Responsible Robotics & Automation, where your expertise will shine. We are excited to see how you can make a difference in our organization!Provide technical support to resolve customer IT requests and issues.Ensure proper documentation, notification, escalation, tracking, and follow-up.Log requests and issues and perform defined procedures to resolve them.Monitor systems and trends to prevent incidents, problems, and errors.Schedule, track, and facilitate acceptance of changes to the production environments.HERE''S WHAT YOU WILL NEED:Master proficiency in Responsible Robotics & Automation.Expert proficiency in Accenture Robotics Platform.A minimum of 1 year of experience in relevant related skills.Bachelor''s Degree in relevant field of studies.BONUS POINTS IF YOU HAVE:Intermediate proficiency in Issue Management.Beginner proficiency in Quality Management.Intermediate proficiency in Application Quality Analysis.


Qualification