Application Tech Support Practitioner

 About The Role  



Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management, Service Desk Voice Support



Good to have skills :NA
Minimum

0-2 year(s) of experience is required



Educational Qualification :Graduate




Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide efficient Service Desk Voice Support.- Ensure timely resolution of client issues.- Maintain a high level of client satisfaction.- Collaborate with cross-functional teams for issue resolution.- Document and track client issues and resolutions.- Contribute to continuous improvement initiatives. Professional & Technical


Skills:

-

Must To Have


Skills:

Proficiency in Service Desk Management, Service Desk Voice Support.- Strong troubleshooting skills in Service Desk operations.- Knowledge of ITIL framework for service management.- Experience in ticketing systems like ServiceNow or Remedy.- Excellent communication and customer service skills.

Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Graduate degree is required.

 Qualification Graduate