Application Tech Support Practitioner

Job Description

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a seamless experience for all users.

Roles Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Assist in troubleshooting and resolving client issues effectively.

Collaborate with team members to enhance service delivery and client satisfaction.

Document client interactions and resolutions to improve future support processes.

Professional Technical Skills:
Must To Have Skills:
Proficiency in Service Desk Management.

Strong communication skills to interact with clients and team members.

Ability to analyze and resolve technical issues efficiently.

Familiarity with ticketing systems and service desk operations.

Basic understanding of application support and maintenance.

Additional Information:

The candidate should have minimum 0-2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full time education is required.
Qualification15 years full time education