Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Endpoint Protection

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
We are seeking a skilled Beyond Trust Endpoint Privilege Management (EPM) Specialist to join our IT security team. The ideal candidate will be responsible for implementing, managing, and optimizing Beyond Trust EPM solutions on Windows 10 and Windows 11 environments. This role focuses on enhancing security by managing and controlling administrative privileges on endpoints, reducing attack surfaces, and ensuring compliance with security policies.

Roles & Responsibilities:
Implementation and Configuration:
oDeploy and configure Beyond Trust EPM solutions on Windows 10 and Windows 11 systems.
oCustomize EPM policies to meet organizational security requirements and best practices.
oIntegrate Beyond Trust EPM with existing IT infrastructure and security tools.
Privilege Management:
oDevelop and enforce policies for least privilege access on endpoints.
oMonitor and manage user and application privileges to prevent unauthorized access.
oCreate and maintain whitelists and blacklists for applications and processes.
Security and Compliance:
oEnsure endpoint security compliance with organizational policies and regulatory requirements.
oConduct regular audits of privileged access and generate compliance reports.
oCollaborate with security and compliance teams to address findings and improve security posture.
Monitoring and Reporting:
oSet up and maintain monitoring and alerting systems for privileged access activities.
oAnalyze and respond to security incidents related to privileged access.
oGenerate regular reports on EPM activities, incidents, and compliance status.
User Training and Support:
oProvide training and support to end-users and IT staff on EPM policies and procedures.
oAssist in troubleshooting and resolving issues related to EPM solutions.
oDevelop and update documentation and training materials.
Continuous Improvement:
oStay up to date with the latest security threats, trends, and technologies.
oRecommend and implement improvements to EPM policies and configurations.
oParticipate in security assessments and risk management activities.

Professional & Technical Skills:
oBachelor s degree in information technology, Computer Science, Cybersecurity, or related field. Relevant certifications and experience may be considered in lieu of a degree.
oProven experience in implementing and managing Beyond Trust EPM solutions.
oStrong knowledge of Windows 10 and Windows 11 operating systems.
oExperience with endpoint security and privilege management.
Skills and Competencies:
oDeep understanding of least privilege access principles and practices.
oProficiency in configuring and managing EPM policies and rules.
oFamiliarity with Active Directory, Group Policy, and other endpoint management tools.
oExcellent troubleshooting and problem-solving skills.
oStrong communication and interpersonal skills.
oAbility to work independently and as part of a team.


Additional Information:
oRelevant certifications such as Beyond Trust Certified Engineer (BTCE), Certified Information
o Lead and manage a team of support engineers to ensure delivery of services as per agreed SLAs and KPIs.
o Provide technical guidance, coaching, and mentoring to team members to improve performance and skill development.
o Act as the primary escalation point for complex technical and operational issues.
o Monitor daily operations, workload distribution, and resource utilization to ensure efficient service delivery.
o Coordinate with stakeholders, clients, and cross-functional teams to address business and project requirements.





Qualification15 years full time education