GURUGRAM · FULLTIME
Application Tech Support Practitioner
Accenture
Gurugram · onsite · Posted 37d ago
Sourced from
Undisclosed4–6 yrsfulltimeGurugram
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.2s
- Found the form on Naukri · 8 questions to answer1.3s
- Decided the answers for all of them2.7s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
THE WORK:
Explore opportunities to build knowledge and support the group while engaging in problem solving discussions This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully Join us in this exciting journey and contribute to a dynamic and supportive workplace
Ensure production systems are available and operating according to defined Service Level Agreements
Drive incident and outage resolution and maintain clear communication throughout the process
Facilitate the restoration of service to the production environment efficiently and effectively
Establish disaster recovery procedures to safeguard critical operations
Maintain data retention practices in alignment with organizational standards
HERE''S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management
A minimum of 0 of experience in relevant related skills
Bachelor''s Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Beginner proficiency in problem solving
Intermediate proficiency in communication
Advanced proficiency in customer service
Intermediate proficiency in incident management
Beginner proficiency in process improvement
Qualification
Explore opportunities to build knowledge and support the group while engaging in problem solving discussions
Ensure production systems are available and operating according to defined Service Level Agreements
Drive incident and outage resolution and maintain clear communication throughout the process
Facilitate the restoration of service to the production environment efficiently and effectively
Establish disaster recovery procedures to safeguard critical operations
Maintain data retention practices in alignment with organizational standards
HERE''S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management
A minimum of 0 of experience in relevant related skills
Bachelor''s Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Beginner proficiency in problem solving
Intermediate proficiency in communication
Advanced proficiency in customer service
Intermediate proficiency in incident management
Beginner proficiency in process improvement
Qualification
Sourced from naukri
Section · 02
Skills
Customer ServiceIncident ManagementRecoveryDisaster recoveryProcess Improvementoperations
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
73,428 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852
Find them on