BENGALURU · FULLTIME
Application Tech Support Practitioner
Accenture
Bengaluru · onsite · Posted 41d ago
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Undisclosed1–6 yrsfulltimeBengaluru
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Section · 01
About this role
THE WORK:
Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges
Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations
We are excited to see how your unique perspective can enhance our collaborative efforts!Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements
Drive the resolution of incidents and outages, ensuring effective communication throughout the process
Facilitate the restoration of services to the production environment, maintaining a focus on efficiency and effectiveness
Establish and uphold disaster recovery procedures while ensuring data retention practices are followed
Collaborate with colleagues to identify areas for improvement and implement best practices
HERE''S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management
A minimum of 1 year of experience in relevant related skills
Bachelor''s Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Incident Management
Intermediate proficiency in Problem Management
Advanced proficiency in Communication Skills
Advanced proficiency in Customer Service
Expert proficiency in Technical Troubleshooting
HERE''S WHAT YOU WILL NEED:
BONUS POINTS IF YOU HAVE:
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Section · 02
Skills
Customer ServiceIncident ManagementRecoveryTroubleshootingsubject matter expertDisaster recoveryCommunication Skillsoperations
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
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