Application Tech Support Practitioner

THE WORK:

• Join us in creating a vibrant environment where you can build knowledge and support others.


• You will participate in problem-solving discussions that foster collaboration and innovation.


• Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities.


• We are excited to see how you can contribute to our mission and help us grow together! Assist in ensuring production systems are available and operating effectively.


• Drive incident and outage resolution while maintaining clear communication.


• Facilitate the restoration of services to the production environment.


• Establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.


• Beginner proficiency in Technical Troubleshooting. Advanced proficiency in Communication Skills.


• Intermediate proficiency in Problem Solving.


• Beginner proficiency in Time Management.