Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Infrastructure Service Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the continuous liaison between clients and the system or application. The role is centered on maintaining high standards of quality and ensuring seamless operation of world-class systems. This position requires attentiveness to client concerns, accurately identifying issues, and crafting effective resolutions by leveraging comprehensive knowledge of the product. The practitioner dedicates time to monitoring system performance, coordinating with various stakeholders, and facilitating smooth communication to uphold service excellence.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve operational processes and enhance service delivery.
• Mentor junior team members to support their professional growth and development.
• Coordinate cross-functional activities to ensure alignment with organizational goals.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong knowledge of incident, problem, and change management processes within IT service frameworks.
• Experience in monitoring and maintaining application performance and availability.
• Ability to analyze complex technical issues and develop practical solutions.
• Excellent communication skills to effectively interact with clients and internal teams.
• Familiarity with service management tools and platforms to track and resolve issues.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Infrastructure Service Management.
• This position is based at our PDC3C - SEZ location.
• A 15 years full time education is required.