Application Tech Support Practitioner

 About The Role  


Project Role :Application Tech Support Practitioner



Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Splunk Administration


Good to have skills :Solarwinds Administration, Dynatrace Administration
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will require a deep understanding of the product to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Facilitate training sessions for junior team members to enhance their understanding of system functionalities.

Collaborate with cross-functional teams to ensure alignment on client requirements and system capabilities.

Professional & Technical

Skills:

Must To Have

Skills:

Proficiency in Splunk Administration.

Good To Have

Skills:

Experience with Dynatrace Administration, Solarwinds Administration.

Strong understanding of system monitoring and performance tuning.

Experience in troubleshooting and resolving application issues.

Familiarity with incident management processes and tools.
Additional Information:

The candidate should have minimum 3 years of experience in Splunk Administration.

This position is based at our Bengaluru office.

A 15 years full time education is required.

 Qualification 15 years full time education