Application Tech Support Practitioner
Accenture · Bengaluru · onsite · Posted 50d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Data Governance
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. The role focuses on maintaining high standards of quality by utilizing excellent communication to ensure seamless operation of advanced systems. The practitioner carefully identifies client concerns and leverages thorough understanding of the product to develop effective solutions, ensuring client satisfaction and system reliability throughout daily interactions.
Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and client experience.
- Document and share knowledge to support team learning and continuous improvement.
- Assist in monitoring system health and proactively identify potential issues before they impact clients.
Professional Technical Skills:
- Must To Have Skills: Proficiency in Data Governance.
- Strong understanding of data management principles and compliance requirements.
- Experience in implementing policies and procedures to ensure data quality and security.
- Ability to analyze and resolve data-related issues effectively.
- Familiarity with tools and frameworks used for data governance and stewardship.
- The candidate should have minimum 3 years of experience in Data Governance.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification
15 years full time education
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Data Governance
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. The role focuses on maintaining high standards of quality by utilizing excellent communication to ensure seamless operation of advanced systems. The practitioner carefully identifies client concerns and leverages thorough understanding of the product to develop effective solutions, ensuring client satisfaction and system reliability throughout daily interactions.
Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and client experience.
- Document and share knowledge to support team learning and continuous improvement.
- Assist in monitoring system health and proactively identify potential issues before they impact clients.
Professional Technical Skills:
- Must To Have Skills: Proficiency in Data Governance.
- Strong understanding of data management principles and compliance requirements.
- Experience in implementing policies and procedures to ensure data quality and security.
- Ability to analyze and resolve data-related issues effectively.
- Familiarity with tools and frameworks used for data governance and stewardship.
- The candidate should have minimum 3 years of experience in Data Governance.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification
15 years full time education
Sourced from naukri
Skills
data qualitysystem reliabilityTech SupportStewardshipCommunication SkillsData ManagementData GovernanceClient Satisfactioncompliance
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
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IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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