Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :SUSE Linux Administration

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the system or application environment. This role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client issues thoroughly, ensuring that problems are clearly identified and addressed. They work diligently to keep critical systems operational, applying thoughtful analysis and resolution strategies to support seamless application performance and client satisfaction throughout the day.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to ensure timely resolution of complex issues.
- Mentor junior team members to enhance their technical and problem-solving capabilities.
- Continuously monitor system performance and recommend improvements to optimize operations.

Professional Technical Skills:
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Must To Have Skills:
Proficiency in SUSE Linux Administration.
- Strong knowledge of Linux operating system architecture and command-line tools.
- Experience in troubleshooting and resolving system and application issues in a Linux environment.
- Familiarity with system monitoring, performance tuning, and security best practices.
- Ability to automate routine tasks using scripting languages such as Bash or Python.
- Understanding of network protocols and services relevant to Linux systems.
- The candidate should have minimum 5 years of experience in SUSE Linux Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.


Qualification15 years full time education