Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support

Good to have skills : NA

Minimum 0-2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. The role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. This position requires attentiveness to client concerns, ensuring that issues are clearly identified and addressed promptly. The practitioner dedicates time to monitoring system performance and collaborating with various stakeholders to uphold the reliability and efficiency of world-class systems, fostering a seamless user experience throughout daily operations.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in documenting and sharing best practices to enhance team capabilities.
• Collaborate with cross-functional teams to facilitate smooth resolution of client issues.
• Support junior team members by providing guidance and sharing insights.
• Contribute to continuous improvement initiatives aimed at optimizing support processes.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
• Strong communication skills to effectively interact with clients and internal teams.
• Ability to analyze and interpret client issues to design appropriate resolutions.
• Experience in managing and maintaining service desk operations to ensure system reliability.
• Capability to work collaboratively within a team environment and contribute to problem-solving efforts.
  
  

Additional Information:

• The candidate should have minimum 12 years of experience in Service Desk Management.
• This position is based at our BDC7B - SEZ location.
• A 15 years full time education is required.