Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management
Good to have skills :Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification :15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication. Your role is pivotal in accurately defining client issues and interpreting them to design effective resolutions based on your comprehensive product knowledge. You will collaborate with various teams to ensure that our world-class systems operate seamlessly, contributing to a positive client experience and fostering long-term relationships.

Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Assist in troubleshooting and resolving client issues effectively.

Collaborate with cross-functional teams to enhance service delivery.

Document client interactions and resolutions to improve future support.

Provide training and guidance to junior team members.

Professional & Technical Skills:
Must To Have Skills:
Proficiency in Service Desk Management.

Good To Have Skills:Experience with Service Desk Voice Support.

Strong understanding of client relationship management.

Ability to analyze and interpret client issues accurately.

Familiarity with ticketing systems and support workflows.

Additional Information:

The candidate should have minimum 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification
15 years full time education