Application Tech Support Practitioner
Accenture · Bengaluru · onsite · Posted 71d ago
Undisclosed0–1 yrsfulltimeSourced from
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About this role
About The Role
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :
Service Desk Management
Good to have skills :Service Desk Voice Support
Minimum
0-2 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your role will require exceptional communication skills to maintain the functionality of world-class systems, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. You will collaborate with team members to enhance service delivery and contribute to a positive client experience.
Additional Information
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in the documentation of client issues and resolutions to enhance team knowledge.
- Engage in continuous learning to stay updated on product features and enhancements.
Must To Have Skills:
Proficiency in Service Desk Management.
- Good To Have Skills:Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Ability to troubleshoot and resolve technical issues effectively.
- Familiarity with ticketing systems and service desk operations.
Additional Information- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification15 years full time education
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :
Service Desk Management
Good to have skills :Service Desk Voice Support
Minimum
0-2 year(s) of experience is required
Educational Qualification :
Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your role will require exceptional communication skills to maintain the functionality of world-class systems, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. You will collaborate with team members to enhance service delivery and contribute to a positive client experience.
Additional Information
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in the documentation of client issues and resolutions to enhance team knowledge.
- Engage in continuous learning to stay updated on product features and enhancements.
Must To Have Skills:
Proficiency in Service Desk Management.
- Good To Have Skills:Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Ability to troubleshoot and resolve technical issues effectively.
- Familiarity with ticketing systems and service desk operations.
Additional Information- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification15 years full time education
Sourced from naukri
Skills
service deliveryCommunication SkillsticketingDesignoperationsClient Relationship Managementclient relationshipVoice SupportRelationship Management
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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