Application Support with .NET Professional

• Job Title: Application Support with .NET
• Experience Required: 3+ years
• Location-Chennai

Application Support:

- Monitor, maintain, and support applications to ensure optimal performance.

- Troubleshoot and resolve application issues promptly to minimize downtime.

- Assist in deploying application updates, patches, and upgrades.

Incident Management:

- Respond to and resolve technical incidents in accordance with SLAs.

- Document incidents, solutions, and processes to enhance knowledge sharing.

Customer Interaction:

- Serve as the first point of contact for application-related queries.

- Provide clear communication to users regarding issue status and resolution timelines.

Collaboration and Improvement:

- Work closely with software development, QA, and infrastructure teams to escalate and resolve complex issues.

- Identify recurring issues and recommend improvements to prevent future occurrences.

Reporting and Documentation:

- Maintain accurate logs of support activities and generate reports for management.

- Create and update user guides, FAQs, and training materials.

Additional Job Description

Key Responsibilities

- Provide app support for WL Applications and Services which includes the following.

- Regularly Monitor of WL Applications, ensuring the stability of the

- service (Running processes, maintaining resources, viewing process and

- software robot logs etc.) and where required taking proactive actions to

- minimise impact to clients.

- Handle automated alerts or system warnings related to application errors

- by resolving or escalating them to relevant teams.

- Analyse application logs to identify potential issues or patterns and come up with solution to maintain and improve application stability

- Maintain and update application knowledge articles, user manuals and troubleshooting guides.

- Provide technical support for application users which includes the following

- Resolve issues related to application functionality, performance, and errors

- and addressing customer queries in line with agreed Service Level Agreements.

- Identify and troubleshoot incidents and resolve straightforward issues related to application functionality, performance, or access and escalate out of hours severity issues ensuring proper communication and resolution.

- Ensure compliance with the Automation CoE policy, standards, and guidelines.

- Ensure the platform meets the relevant security standards and policies.

- Ensure adherence to ITIL policies and processes such as change management, incident management and problem management.

- Provide concise reporting to Team Leader / Head of Application support and the CoE team.

- Able to upskill on relevant areas like application architecture, operations, technology and frameworks used for application development and support operations.

Desired Skills:

- Awareness of Incident Management, Change-Management Process, knowledge of ITIL standards.

- ASP .NET, jQuery, CSS, HTML, .NET MVC.

- RDBMS, MSSQL TSQL, PostgreSQL PG/PLSQL, MySQL) DB Design.