Application Support/Technical Systems Analyst

As an Application Support / Technical System Analyst, you will manage and enhance vendor package applications, specifically in Nostro Reconciliation and Signature Verification Systems. You will collaborate with cross-functional teams, vendors, and business users to ensure seamless application performance while driving system improvements, requirement analysis, design, programming, and testing of banking application software systems.

• Oversee Business-As-Usual (BAU) activities, ensuring stability and efficiency of vendor package applications.
• Provide on-call and onsite support during after-hours, weekends, and public holidays.

• Collaborate with users and vendors to promptly address and resolve application issues.
• Ensure minimal disruption to operations by identifying and mitigating root causes.

• Work with diverse teams across Singapore, Head Office, and Branches to coordinate system activities.
• Foster a culture of continuous improvement through proactive issue resolution.

• Engage with business users to collect requirements.
• Facilitate development, testing, and implementation of system enhancements.
• Document technical designs, specifications, and processes.

• Identify opportunities for system optimisation and documentation enhancements.
• Drive initiatives that improve operational efficiency and add business value.

• You have 8+ years of experience in application support or business analysis within banking or financial services.
• You have worked with medium to complex regional channel systems.

• You have experience with Tungsten FraudOne Signature Verification System (SignBase SignCheck).
• You are proficient in VB, .NET, Microsoft SQL Server, Windows, and API integration.
• You are familiar with IBM MQ and database management systems like MSSQL.
• You understand all phases of IT system development and implementation life cycle, including Agile methodology.

• You demonstrate strong analytical and problem-solving skills with patience and persistence.
• You communicate effectively with diverse stakeholders.
• You are self-motivated, independent, and a strong team player.
• You balance operational stability with proactive system improvements.