Application Support-Salesforce

About the Role

We are looking for a Application Support Engineer- Salesforce to provide technical assistance and

ensure smooth operation of our web applications. You will be the first point of contact for

troubleshooting issues, resolving incidents, and delivering exceptional customer support. This role

requires strong problem-solving skills, technical expertise, and a customer-first mindset.

Key Responsibilities

· Provide technical support for web applications to internal teams and external clients.

· Diagnose and resolve application issues, including performance, configuration, and integration

problems.

· Collaborate with development and QA teams to escalate and resolve complex issues.

· Monitor application health and proactively identify potential problems.

· Document solutions, create knowledge base articles, and improve support processes.

· Assist with deployments, patches, and version upgrades as needed.

· Ensure compliance with SLAs and maintain high customer satisfaction.

Required Skills & Qualifications

· Strong understanding of Salesforce

· Familiarity with web servers, APIs, and database systems (SQL).

· Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management.

· Basic knowledge of Linux/Unix commands and troubleshooting.

· Excellent communication and problem-solving skills.

· Ability to work in a fast-paced environment and manage multiple priorities.

Nice-to-Have

· Experience with web technologies (HTML, CSS, JavaScript) and HTTP protocols.

· Knowledge of monitoring tools (e.g., Dynatrace).

· Familiarity with security best practices for web applications

Mandatory Skills: Salesforce, JIRA, Servicenow, HTTP, Dynatrace, API, SQL,Monitoring, L1/L2 Support, Production/Application Support, LINUX/Unix, troubleshooting

Preferred Candidates:

Apply Only if Available for F2F @ Bangalore, next week,

Only Immediate Joiners, NO 30/60/90 Days NP, Please do not apply.

Perks

MNC Product Based Client

Hybrid