Application Support Professional
Digital Aptech · Kolkata · onsite · Posted 71d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
Application Support || Product Based MNC (Direct Payroll) || Kolkata Location Job Profile
Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
Track all alert emails and take required action
Follow defined process flow for all cases
Handle Code Registration Requests from Users.
Handle Data Provision task.
Do Primary analysis for responding to user queries
Provide root cause analysis on reported problems and suggest solutions wherever possible
Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
Coordinate with Development System Support teams as required
Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
Update daily log sheets and ensure proper shift hand-over
Document standard procedures
Provide support during UAT and Training
Ensure task timelines are met consistently and the process standards are followed.
Gain knowledge of the International Shipping Industry business.
Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
To complete all related tasks commensurating the position that may be assigned by the superiors from time to time
Preferred Skill Set
Minimum 3+ years into Application Support
Bachelor s degree in information technology, computer science, or related field
Verifiable experience in Functional Application Support.
Preferred to have good exposure in SQL
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Years of Experiences
0 + 549600 hours of workforce experience
34 countries served globally
22 industries served globally
400+ clients served globally
1700+ projects delivered globally
4.81 Average rating of all ratings
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Release ManagementUsagePDFHTMLApplication SupportPayrollSQLProject ManagementComputer ScienceInformation Technology
About Digital Aptech
Digital Aptech
IT Services & Consulting
154
employees
2012
14 years old
Kolkata, West Bengal
India
₹5.5L PA avg
Avg at Digital Aptech
About
Digital Aptech is an full stack software development & digital service agency INDIA USA UK.
Industries
IT Services & Consulting
Employee ratings
10 reviews
4.5/ 5
Culture
5.0
Career growth
5.0
Work-life
5.0
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