Application Support /Production Support

Key Responsibilities

• Monitor production applications and ensure system availability.
• Investigate, troubleshoot, and resolve application incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring production issues and recommend preventive actions.
• Analyze application logs, stack traces, and system alerts to identify issues.
• Troubleshoot APIs, microservices, databases, and application integrations.
• Execute SQL queries for data validation and issue analysis.
• Coordinate with Development, QA, DevOps, Infrastructure, and Business teams for issue resolution.
• Support production deployments, releases, and post-deployment validation.
• Maintain incident, problem, and change records using ticketing tools.
• Prepare operational reports and participate in on-call support as required.
• Identify opportunities for automation and operational improvements.

Required Skills

• 25 years of experience in Application/Production Support.
• Strong knowledge of SQL and database troubleshooting.
• Good understanding of Linux/Unix commands.
• Working knowledge of Java or Golang for application debugging and production issue analysis.
• Understanding of REST APIs, Microservices, and distributed systems.
• Experience with application log analysis and monitoring tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
• Experience with Jira, ServiceNow, or similar ticketing platforms.
• Good understanding of Incident, Problem, Change, and Release Management.
• Strong analytical, troubleshooting, and communication skills.

Good to Have

• Exposure to Redis, Kafka, or messaging systems.
• Knowledge of Google Cloud Platform (GCP) or AWS.
• Experience with Docker and Kubernetes.
• Understanding of CI/CD pipelines.
• Experience in Retail, Supply Chain, Warehouse, or Enterprise Applications.