Application support/ Product Support

If JD matches , Please drop me your cv to [email removed]

Mobile: [phone removed]

Job Description

6-9 years of experience in Application/Production Support with at least 2 years of experience leading production support teams.

• Strong understanding of Java or Golang applications for production troubleshooting and issue analysis.
• Strong expertise in SQ/No-SQL database troubleshooting.
• Good knowledge of Linux/Unix environments.
• Experience with REST APIs, Microservices, and distributed systems.
• Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
• Experience with Jira, ServiceNow, or similar ticketing platforms.
• Strong understanding of Incident, Problem, Change, Release, and Major Incident Management.
• Experience in production deployments, application/component upgrades, performance optimization, and operational improvement initiatives.
  Demonstrated ability to drive RCA, continuous improvement, automation, and proactive issue prevention.
  Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills.
  Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents.
  Strong sense of ownership and accountability for application availability, stability, and service quality.