Application Support OR Production Support Engineer

Job Title: Application Support / Production Support Engineer
Experience: 7-14 Years
Location: Pune / Hybrid
Employment Type: Full-Time

Job Summary

We are seeking a highly motivated Application Support / Production Support Engineer with strong experience in application management, incident management, production support, and DevOps practices. The ideal candidate should have expertise in monitoring, troubleshooting, automation, and CI/CD pipelines while ensuring adherence to SLA and SLO targets.

Key Responsibilities

• Provide L2/L3 production support for critical business applications.
• Monitor application health and proactively address issues to minimize downtime.
• Manage and resolve production incidents, service requests, and problem tickets.
• Ensure compliance with SLA, SLO, and operational KPIs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Collaborate with development, infrastructure, and business teams to support application releases.
• Build and maintain CI/CD pipelines using Jenkins.
• Automate routine operational tasks using Shell Scripting and Python.
• Support deployment, release management, and configuration management activities.
• Monitor applications and infrastructure using tools such as Splunk and Dynatrace.
• Maintain system documentation, runbooks, and operational procedures.
• Participate in on-call support and incident response activities.

Required Skills

Application & Production Support

• Application Management
• Production Support (L2/L3)
• Incident Management
• Problem Management
• Change Management
• SLA/SLO Monitoring

DevOps & Automation

• DevOps Practices
• Jenkins (CI/CD)
• Git/GitHub/GitLab
• Release & Deployment Management
• Automation Scripting