Application Support & Maintenance - Microsoft Technologies/Java/Middleware

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support & Maintenance - Microsoft Technologies/Java/Middleware to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role: HL7 Rhapsody Integration Support Engineer
Support Level: L2/L3
Experience: Typically 4-8 years

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

Key Responsibilities

• Provide L2/L3 production support for Rhapsody Integration Engine and associated healthcare interfaces.
• Monitor Rhapsody routes, communication points, message queues, errors, and system health.
• Troubleshoot failed, rejected, delayed, duplicate, or missing HL7 messages.
• Perform message tracing from source application through Rhapsody to destination systems.
• Analyze HL7 messages and identify issues related to segments, fields, data formatting, mappings, and transformations.
• Troubleshoot connectivity issues involving TCP/IP, MLLP, HTTP/HTTPS, SFTP/FTP and web services.
• Investigate interface failures and perform message reprocessing/resubmission after resolving the underlying issue.
• Support commonly used HL7 message types such as ADT, ORM, ORU, SIU, DFT and MDM.
• Troubleshoot HL7 ACK/NAK responses and application-level message rejection.
• Support Rhapsody routes, filters, communication points, mappings, lookup tables and message transformations.
• Perform interface configuration changes and deployments following change-management processes.
• Monitor server resources, application services, logs, queues, certificates and connectivity.
• Coordinate with application, infrastructure, database, network and vendor teams during incident resolution.
• Perform root-cause analysis for recurring production incidents and implement preventive actions.
• Participate in incident, problem, change and release-management activities.
• Maintain operational documentation, interface inventories, troubleshooting procedures, SOPs and knowledge articles.
• Participate in an on-call/support rotation for critical production interfaces where required.

Required Technical Skills

Rhapsody Integration Engine

Hands-on experience with:

• Rhapsody IDE
• Routes and route management
• Communication Points
• Filters and connectors
• Message transformations and mappings
• Message tracking and searching
• Error queues and message recovery
• Message resubmission/reprocessing
• Rhapsody logs and troubleshooting
• Configuration deployment and environment promotion
• Monitoring and operational administration

HL7

Strong understanding of HL7 v2.x, including:

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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