Application Support Lead

Job Title: Application Support Lead Facets

Experience: 6+ Years
Industry: Healthcare IT / Health Insurance
Department: IT / Application Support
Employment Type: Full-Time

Job Description

We are looking for an Application Support Lead with 6+ years of experience in Healthcare IT and Facets (TriZetto/Cognizant). The candidate will be responsible for production support, incident management, Facets diagnostics, batch monitoring, RCA, and application stability.

Key Responsibilities

• Handle P1/P2 production incidents and deliver RCA within 24 hours of resolution.
• Perform advanced Facets module troubleshooting and approved SQL/script fixes.
• Manage Facets batch failures and Autosys job dependencies end-to-end.
• Work on incident, problem, change management and CAB activities.
• Maintain KEDB, runbooks and shift-left support documentation.
• Ensure SLA compliance, audit readiness and production stability in a 247 environment.
• Identify opportunities for AI/Cloud-based automation and permanent issue resolution.

Mandatory Skills

Facets | Healthcare IT | Production/Application Support | PL/SQL | Oracle | SQL Server | C# | .NET | ServiceNow | Autosys

Good to Have

SSIS | Azure | ITIL/ITSM | RCA | Problem Management | Change Management | KEDB | Batch Scheduling | AI/Automation

Key Requirements

• 6+ years of relevant Healthcare IT / Application Support experience.
• Strong hands-on experience with Facets (TriZetto/Cognizant).
• Experience handling critical production incidents and working in a 247 support environment.