Application Support_L2 (Contract)

Job Description

L2 level Support with 3-6 years of experience

Job Description Application Support

Company: DTICI
Department: Information Technology
Job Area: Application Support
Position Location: Bangalore
Education: B.E/B.Tech,
Experience: 3 to 6 years

Key Skills Requirement:

1. Fundamental understanding of IT service management and ITIL business process.
2. Experience in handling L2 support activities and Ability to document & troubleshoot the errors
3. Experience in working with Service NOW or any other ticket handling systems
4. Experience in working with Automotive domain will be an added advantage
5. Logical approach and excellent problem solving skills.
6. Willing to work in 1st/2nd or General Shifts, also need basis willing to work on public holidays
7. Understand requirement and functionality of the application
8. Good communication skills

Job Responsibilities:

- Providing L2 support for Daimler Truck Engineering applications
- Effectively participate in end user discussions, client calls and meetings
- Support build and release operations

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