Application Support - L1 & L2 Support
Info Edge · Bengaluru · onsite · Posted 1d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About Info Edge
Info Edge is Indias leading consumer internet company known for its strong brands in recruitment (naukri.com, naukrigulf.com, iimjobs.com, firstnaukri.com), real estate (99acres.com), matrimony (jeevansathi.com) and education (shiksha.com). Starting with a classified recruitment online business, naukri.com, the Company has grown and diversified rapidly, setting benchmarks as a pioneer for others
to follow either through setting up of in house brands or through the route of strategic investments and acquisitions. Zomato.com, policybazaar.com and Happily Unmarried Marketing Private Limited are our investee companies to name a few out of many.
At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. Driven by innovation, an experienced and talented leadership
team and a strong entrepreneurial orientation, we pride ourselves on having a culture that promotes meritocracy. Our numerous milestones can largely be credited to an incredibly smart team working in an
environment that encourages creativity and going the extra mile to develop products that people love to use and add value to our clients.
About Zwayam
India's most popular SaaS based hiring platform started by industry practitioners and meant for large and mid-market enterprises, with a light version for SMEs. Zwayam is an end-to-end recruitment automation
software - a process enabler and helps automate all stages of hiring from sourcing to onboarding. Zwayam uses contemporary technologies like AI, ML and NLP allowing clients to use technology to change the way
they hire.
http://www.zwayam.com
Responsibilities
- Deliver exceptional support to Zwayam customers by being responsive, proactive, and professional in all interactions.
- Collaborate with client/customer SPOCs to resolve Level 1 and Level 2 issues or provide suitable workarounds within defined timelines.
- Coordinate with internal teamsImplementation, Engineering, Product, and Customer Successfor tracking, resolution of bugs and enhancement requests.
- Identify root causes of issues and data defects.
- Escalate issues to Level 2/3 as required, ensuring timely follow-up until closure.
- Take ownership of unresolved issues and escalations, driving them to resolution.
- Document and maintain all issues in the designated system for future reference. Create and update FAQs, best practice guidelines, and knowledge base articles.
- Ensure adherence to support SLAs and customer satisfaction targets.
Skills
- Strong written and verbal communication skills.
- Familiarity with ticketing platforms such as Freshdesk and Jira.
- Working knowledge of SQL databases and basic network configuration.
- Understanding of APIs is an added advantage.
Sourced from naukri
Skills
L2 SupportL1 SupportApplication Supportticketing
About Info Edge
Info Edge
Internet
6.0k+
employees
1995
31 years old
Noida, Uttar Pradesh
India
About
Info Edge is an internet company in India, offering diverse online services across recruitment, real estate, education, and more, while leveraging advanced technology.
Industries
Internet
Employee ratings
2,367 reviews
3.9/ 5
Culture
3.8
Career growth
3.3
Work-life
3.8
Employees rate it well for
Work Life Balance338Work Culture317Salary310Senior Management215Work Environment190
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