Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: Citrix Engineer provides high-class troubleshooting and solutions to problems relating to the Citrix platform. The individual maintains and monitors how the Citrix settings and dependencies perform. Also, he/ she offers Citrix support and perform administrative duties relating to the final consumer s environment. Finally, the professional ensures that the Citrix server s off-hour upgrades and upkeep, get applied and coordinated. The engineer is responsible for any issues related to applications, network, and storage. The users usually look for a Citrix Engineer when they encounter any problems. It has become mandatory for the engineers to keep themselves updated with the changing technologies.

Must Have Skills: Citrix XenApp and Xen-Desktop, PVS and MCS, UPM

Good to Have Skills: Azure AVD basic knowledge

Job Requirements

Key Responsibilities:

Managing the published applications on Citrix Xen-app Managing VDI workloads through Xen-desktop. Publishing application as per the requirement. Deploying Virtual desktops, capacity management for the VDI Platform. Deep technical skills in Machine creation services, Machine catalogs and delivery groups. Patching and vulnerability Management on Citrix servers. Managing the Hypervisor, where VDI s are hosted, VDI patch management, application deployment strategies. In-depth understanding of pooled and streamed Machines. Managing the DB where all Citrix site configurations are stored. Managing Provisioning services. (V-disk configuration, target device MGMT) Experience in doing in place and parallel Citrix infra upgrades. Experience in VDA upgrade via MECM packaging and automation. Experience in upgrading Windows 10 OS and working with application team for compatibility issues and doing end to end troubleshooting. Responsible for incident, change, service request and Problem management. Need to have scripting skills in PowerShell. Technical Experience: Citrix XenApp / Xen-Desktop 1912 CU6 , CVAD 2203 Administration of Citrix XenApp Sites Storefront configuration and administration PVS administration (Creation of golden image, target device management, Troubleshooting) Configuration of Citrix server policies, Load Management and Printers in the sites. Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp platforms. Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment. In-depth knowledge in dealing with Windows Registry and File Systems. Green field deployment of Citrix and Upgradation Minimum 48 months of experience in managing Citrix Xen-app, Xen-Desktop and PVS administration. Need to have good understanding of ITIL process. Architecting and planning for a Citrix Infra on Azure Platform.

Professional Attributes:

Take part in 24x7 Shift rotations including Morning, Evening and Night Shifts.

Additional Information:

• The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com  

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