Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : DevOps Good to have skills : Cloud Infrastructure Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously seeking ways to enhance service reliability and user satisfaction through effective problem resolution.

Roles & Responsibilities: AWS Cloud (EKS, ECS, ALB, VPC, Autoscaling) Strong Kubernetes hands-on (cluster ops + debugging) Linux systems & networking fundamentals Incident management experience (real-time triage) Monitoring & Observability: AWS CloudWatch and Dynatrace (hands-on usage for troubleshooting, alerting & root cause analysis) Scripting/automation (Python, Shell preferred) Infrastructure as Code (Terraform/Ansible – working knowledge) AWS Cloud DevOps or Developer Certification (Associate/Professional level preferred)

Observability & Troubleshooting Expectations (Enhanced clarity) Perform log and metric analysis using AWS CloudWatch & Dynatrace Correlate metrics, logs, and traces for faster RCA Move beyond dashboards derive actionable insights for incidents Trace failures across distributed services (UI integration backend)

Good-to-Have Skills Experience with LLM / high-memory workloads Exposure to ECS vs EKS architecture decisions Knowledge of CI/CD pipelines & release governance Experience in production-grade scaling & performance tuning

Professional Attributes / Work Expectations Ready to work in rotational shifts, including night shifts (24x7 operations support) Hands-on experience handling live P1/P2 incidents is mandatory High ownership during outages (no hand-offs mindset) Calm and decisive under pressure Clear communicator during incidents (business + tech teams) Proactive in identifying risks before they become incidents Strong collaboration across Dev, Infra, and Product teams

Experience 3–10 years in SRE / DevOps / Production Engineering roles Strong hands-on experience managing production environments at scale

Key Differentiator Operates in live demo and leadership-critical environments Requires real-time decision making, not checklist-based support Focus on modern distributed & LLM-heavy workloads Strong emphasis on observability-driven operations & RCA

Additional Information:

• The candidate should have minimum 3 years of experience in DevOps.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com  

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