{"@context":"https://schema.org","@type":"JobPosting","title":"Application support engineer","description":"

Good understanding of SLA (Service Level Agreement) framework and technical investigation.
Good understanding of tracking the ticket and escalation methods.
Quick thinking and solving production issues.
Actively monitor our cloud-based SaaS application and its interface points with other applications and resolve any potential issues proactively.
Sending communication and reports of any threshold system health conditions.
Escalation in case of repeated health conditions. Track and support fixing problem tickets for permanent solution.
Prioritize each issue and communicate resolution plans to relevant stakeholders.
Analyze incidents, replicate, and provide resolution or alternate work around till permanent solutions are deployed.
Manage/provide emergency fixes and data patches if found necessary.
Work with other cross-functional team members to understand root causes and coordinate the resolutions.
Document on how each issue was resolved and what the root cause was and suggest how to prevent similar issues.

","datePosted":"2026-06-29T00:00:00.000Z","validThrough":"2026-08-28T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4487680"},"url":"https://myjobb.ai/jobs/application-support-engineer/4487680","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Taomish India","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/11951177.gif"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressRegion":"Karnataka","addressCountry":"India"}}]}