Application Support Engineer

Primary Competency

• Take ownership of customer issues reported and see problems through to resolution.
• Install and configure software, networks and applications.
• Continuously monitor and maintain systems.
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues.
• Diagnose and troubleshoot system and network problems, software faults or hardware complications.
• Support the roll-out of new applications.
• Keep a record of issues, along with solutions, to refer back to in future instances.
• Excellent written and verbal communication skills
• Handle software-related requests for assistance (problems).
• Troubleshoot software and identify root causes of software problems.
• Installation / maintenance / corrective / emergency maintenance visits at customer sites (all over India) for eMeasurematics products.
• Rotational shift
• Site visits

Technical Skill Requirements

• Good Knowledge of RDBMS like MySQL / Oracle.
• Good Knowledge of NO SQL databases like Mongo db.
• Good knowledge of Python.
• OOPs concepts
• Understanding of Flow Charts, UMLs etc
• Good knowledge of MS-Word and MS-Excel.