Application Support Engineer

Key Responsibilities - Provide Level 1 support for applications and production environments. - Monitor application health, system alerts, and service availability. - Investigate incidents and service requests raised by users. - Execute SQL queries for data validation, troubleshooting, and report generation. - Perform basic data corrections and updates as per approved procedures. - Analyse application logs and identify root causes of issues. - Coordinate with development, infrastructure, and database teams for issue resolution. - Track incidents and maintain SLA compliance. - Prepare daily, weekly, and monthly support reports. - Document issues, troubleshooting steps, and resolutions in the knowledge repository.

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