Application Support Engineer

Hiring: Application Support Engineer Healthcare IT

Location: STAR Hospitals, Nanakramguda, Hyderabad
Experience: 2–4 Years
Qualification: Bachelor’s Degree in Computer Science / IT / Systems Engineering or related field
Shift: 24/7 Rotational Shifts
Work Mode: On-site

Key Responsibilities

• Install, configure, deploy, and support enterprise healthcare applications.
• Provide L2 application support, incident management, troubleshooting, and resolution.
• Monitor application and production infrastructure performance and optimize system environments.
• Manage application patches, security updates, service releases, and version controls.
• Prepare and maintain configuration documents, SOPs, runbooks, and troubleshooting knowledge bases.
• Coordinate with HIS vendors for defect resolution, enhancements, and system performance tuning.
• Manage role-based access controls (RBAC) and user access in line with healthcare security and compliance requirements.
• Support database backup, recovery, and disaster recovery processes.
• Perform root-cause analysis and escalate complex technical issues to senior engineering teams.
• Participate in functional testing, regression testing, staging validation, and production releases.
• Support application integrations, data migration, system connectivity, and healthcare data exchange.
• Prepare application stability reports, SLA/KPI reports, and operational performance metrics.

Technical Skills Required

• Application Middleware: Apache, Apache Tomcat, WildFly/JBoss, or equivalent.
• Databases: MySQL, PostgreSQL, MS SQL Server, or Oracle.
• Operating Systems: Linux (RHEL/CentOS/Ubuntu) and Windows Server.
• Virtualization: VMware vSphere, Hyper-V, or KVM.
• Monitoring & Logging: ELK, Splunk, Datadog, New Relic, or similar tools.
• Cloud: AWS, Microsoft Azure, or Google Cloud Platform.
• Containers: Docker and basic Kubernetes knowledge.
• Understanding of healthcare applications, clinical systems, health-data exchange standards, and HIPAA/security compliance.
• Scripting/automation knowledge in Python, PowerShell, or Bash.

Required Qualifications & Experience

• Bachelors degree in Computer Science, Information Technology, Systems Engineering, or a related discipline.
• 24 years of hands-on experience in application support, production support, or service desk/L2 support.
• Good understanding of Application Lifecycle Management (ALM) and ITIL service management practices.
• Strong analytical and troubleshooting skills.
• Excellent communication and coordination skills.
• Ability to work effectively under pressure in a critical healthcare environment.

Preferred Certifications

• CompTIA A+ / Network+ / Security+
• AWS Certified Cloud Practitioner / Solutions Architect Associate
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v4 Foundation
• Relevant application/platform certifications

Operational Requirements

• Willingness to work in 24/7 rotational shifts.
• On-site/facility-based role.
• Willingness to provide occasional on-call support during critical incidents, deployments, and maintenance activities.
• Preferred health care industry & Immediate Joiners.

Interested candidates can share their CVs on WhatsApp:[phone removed]

M Bhargavi

HR