Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : AIX System Administration

Good To Have Skills: : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications and supporting the overall stability and performance of the technology environment. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining high service quality in a fast-paced setting.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Manage, configure, and maintain IBM AIX environments across production, development, and test systems.

Perform installation, patching, and upgrades of AIX operating systems and related software.

Administer and optimize LPARs, VIO servers, and PowerHA clusters for high availability and performance.

Monitor system performance and implement tuning measures to ensure optimal system efficiency.

Manage system backup, restore, and disaster recovery operations (using tools like NIM, TSM, etc.).

Plan and execute capacity management and resource allocation activities.

Troubleshoot and resolve complex incidents, service requests, and performance issues.

Collaborate with application, database, and network teams for cross-functional issue resolution.
Implement and maintain security hardening, patch compliance, and audit requirements.

Automate repetitive operational tasks using shell scripting or other automation tools.

Support migration and modernization initiatives involving AIX and related technologies.

Maintain detailed documentation of configurations, standard operating procedures, and change records.

Participate in on-call rotation and provide 24x7 production support as required.

Mentor and guide junior system administrators within the team.

Professional & Technical Skills:

Must to Have Skills: Proficiency in AIX System Administration.

Experience with system performance tuning, troubleshooting, and capacity planning.

Strong knowledge of operating system internals and command-line tools.

Ability to manage and maintain complex system environments with high availability requirements.

Familiarity with scripting languages to automate routine tasks and improve efficiency.

Skilled in incident management and root cause analysis to minimize system downtime.

Bachelor s degree in Computer Science, Information Technology, or related field.

Strong knowledge of AIX 7.x and above, VIOS, and PowerVM technologies.

Experience with PowerHA (HACMP) clustering and disaster recovery setups.

Proficiency with NIM (Network Installation Manager) for system deployment and management.

Good to have exposure with backup solutions (TSM, NetBackup, or equivalent).

Strong shell scripting (Korn, Bash) and automation skills.

Familiarity with SAN, storage provisioning, and file system management (JFS2, GPFS).

Understanding of ITIL processes (Incident, Change, and Problem Management).

Excellent analytical, troubleshooting, and communication skills.

The candidate should have minimum 6 years of experience in AIX System Administration.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education