Application Support Engineer

THE WORK:

Explore new possibilities and contribute your expertise with enthusiasm. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This opportunity will allow you to engage deeply with Amazon Connect, fostering growth and innovation. Join us to make a meaningful impact and enjoy a rewarding journey together. Responsible for providing support, maintenance of the company's Contact Center environments, resource must be willing to work in rotational shift to support 24/7 operations. Ensure all reported Incidents and service requests are addressed well within SLA. Adhere to change process and will be collectively responsible as a team for platform availability. Co-ordinate with vendors/other support teams to address incidents reported by users. Experienced in Contact center suite of products with hands-on experience in voice, email and chat. Technically understand of call-flows, architecture of a cloud contact center solution. Background in managing telephony solutions Service Management process know how.HERE'S WHAT YOU WILL NEED:Advanced proficiency in Amazon Connect.Advanced proficiency in Genesys Contact Center Operation.A minimum of 1 of experience in relevant related skills.Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:
Advanced proficiency in Cisco Unified Contact Center Enterprise (UCCE).Intermediate proficiency in Engineering Support.Intermediate proficiency in customer service technologies.Advanced proficiency in cloud-based communication platforms.

Qualification