Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Contact Center Implementation

Good to have skills : Contact Center Technology Capabilities
Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure seamless integration and support of business applications.

Document troubleshooting processes and solutions to build a knowledge base for future reference.

Assist in the continuous improvement of support processes and tools to enhance service delivery.

Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in Cloud Contact Center Implementation.

Good To Have Skills: Experience with Contact Center Technology Capabilities.

Strong problem-solving skills with the ability to analyze complex system issues.

Familiarity with monitoring tools and techniques to detect and diagnose system faults.

Ability to work effectively in a collaborative team environment while managing individual responsibilities.

Excellent communication skills to convey technical information clearly to diverse audiences.

The candidate should have minimum 2 years of experience in Cloud Contact Center Implementation.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education