Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Test Automation Strategy

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and delivering timely resolutions to ensure smooth and uninterrupted operations. The position demands continuous engagement with system performance and collaboration with different teams to maintain the reliability and efficiency of critical applications.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document findings and resolutions clearly to support knowledge sharing and future troubleshooting.
• Assist in the development and improvement of support processes to enhance service quality.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Test Automation Strategy.
• Strong analytical skills to diagnose and resolve complex software issues.
• Experience with monitoring tools and techniques to track system health and performance.
• Ability to work with multiple software components and understand their interactions.
• Excellent problem-solving skills with a focus on root cause analysis.
• Effective communication skills to convey technical information clearly to diverse audiences.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Test Automation Strategy.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.