Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA
Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.


Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Coordinate with stakeholders to ensure alignment of support activities with business objectives.

Mentor junior team members to enhance their technical and problem-solving skills.

Continuously improve support processes to increase efficiency and reduce downtime.


Professional & Technical Skills:

Must To Have Skills:

Proficiency in O9 Solutions.

Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.

Experience in managing and supporting enterprise-level packaged applications.

Ability to work collaboratively across diverse teams and communicate technical information effectively.

Familiarity with system monitoring tools and incident management processes.

Capability to document issues and solutions clearly for knowledge sharing and future reference.

The candidate should have minimum 12 years of experience in O9 Solutions.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education