Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Generative AI

Good to have skills :Python (Programming Language), Machine Learning (ML)
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and optimize support processes.
- Mentor junior team members to enhance their problem-solving capabilities.
- Coordinate cross-functional communication to ensure alignment on issue resolution strategies.

Professional Technical Skills:
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Must To Have Skills:
Proficiency in Generative AI.
- Good To Have Skills:Experience with Python (Programming Language), Machine Learning (ML).
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Ability to work with large-scale, distributed systems and understand their interdependencies.
- Experience in monitoring tools and incident management to ensure timely resolution.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
- The candidate should have minimum 7.5 years of experience in Generative AI.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification
15 years full time education