Application Support Engineer

We are looking for an Application Support Engineer to provide technical support for business applications, troubleshoot application issues, monitor systems, and ensure smooth application operations.

The role involves working with users, development teams, database teams, and infrastructure teams to identify and resolve application-related issues.

Key Responsibilities

• Provide L1/L2 application support to users and business teams.
• Monitor applications and identify errors, failures, and performance issues.
• Troubleshoot application-related incidents and service requests.
• Analyze application logs and error messages to identify root causes.
• Handle and resolve support tickets within defined SLAs.
• Coordinate with Development, Database, Infrastructure, and Network teams for issue resolution.
• Perform basic SQL queries for data validation and troubleshooting.
• Monitor scheduled jobs, batch processes, and application interfaces.
• Support application deployments, patches, configuration changes, and releases.
• Perform basic application health checks and system monitoring.
• Document incidents, resolutions, troubleshooting steps, and known issues.
• Perform root cause analysis (RCA) for recurring or critical issues.
• Escalate complex issues to the appropriate technical team.
• Communicate incident status and resolution updates to users and stakeholders.
• Follow ITIL processes, SOPs, change-management, and incident-management procedures.
• Participate in production support activities and maintenance activities as required.