Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Infrastructure Service Management

Good to have skills :Service Desk Management
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The position demands continuous monitoring, investigation, and collaboration with different teams to maintain system stability and performance, while adapting to evolving challenges in a fast-paced environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Facilitate communication between stakeholders to ensure alignment on support priorities and deliverables.

Professional & Technical Skills:
-
Must To Have Skills:
Proficiency in Infrastructure Service Management.
- Good To Have Skills:Experience with Service Desk Management.
- Strong knowledge of incident and problem management processes within IT infrastructure.
- Ability to analyze complex system issues and implement effective solutions.
- Familiarity with monitoring tools and techniques to detect and diagnose system anomalies.
- Experience in coordinating with multiple technical teams to resolve service disruptions efficiently.

Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Qualification
15 years full time education