Application Support Engineer

Raksha Technologies is 25 years young, Pure Play Cyber Security System Integrator with its HQ in Chennai, with PAN India operations for Sales and Services.

Focusing on Information Security Space, we have emerged as a pioneer in providing specialized end-to-end Quality Solutions to customers across India Products, Service, Training and Consultancy.

Raksha Technologies, an ISO 9001:2015 & 27001:2022 Certified organization, with an Employee First and One Team culture approach, is a great place to work for 100+Colleagues with high employee retention rate. We have been recognized by key vendors and Trade Magazines in the IT Industry with 80+Awards.

We are what we repeatedly do...For making a difference, Raksha welcomes you.

We are seeking an experienced Application Support Engineer to provide dedicated onsite support for the Bank's Comprehensive enterprise security solution on Application Security.

The role involves administration, maintenance, monitoring, troubleshooting, integration management, reporting and operational support.

Job Title : Application Support Engineer

Experience : 3-5 Years

Location : Bengaluru, India

Work Time : General Shift in Banking Domain

Job Type : Full Time

What youll do:

• Manage installation, configuration, upgrades, backup, restoration and maintenance of the relevant Applications.
• Provide troubleshooting support and perform root cause analysis of incidents
• Monitor system performance and submit health reports with recommendations
• Manage integrations with applications, security and vulnerability management tools
• Generate daily, weekly and monthly operational, security and compliance reports
• Maintain logs, backups, technical documentation, HLDs, LLDs and SOPs
• Coordinate with OEMs, vendors, AMC partners and internal stakeholders

About you:

• Minimum 3+years of hands-on experience managing enterprise security solutions
• Application Security, Secure SDLC and Information Security and SBOM knowledge
• Experience in incident management, integrations, reporting and automation
• Strong analytical, troubleshooting and stakeholder management skills
• BE/B. Tech/MCA or equivalent in Computer Science, IT, Electronics & Communication or related disciplines
• Certification in CCNA/CCNP with any bachelors degree would be a plus