Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The professional collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Continuously evaluate and improve support processes to increase team productivity and service quality.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow.
• Strong knowledge of incident, problem, and change management processes within IT service management frameworks.
• Experience in troubleshooting and resolving complex technical issues in enterprise environments.
• Ability to analyze system logs and performance metrics to identify root causes of problems.
• Familiarity with scripting and automation within ServiceNow to streamline workflows and enhance system functionality.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.