Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :SAP SCM APO Advanced Planning & Optimization

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system irregularities and delivering timely solutions to maintain smooth operational workflows. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
- Document and communicate findings and solutions clearly to stakeholders to support knowledge sharing.
- Assist in the continuous improvement of support processes to enhance system stability and user satisfaction.

Professional & Technical Skills:
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Must To Have Skills:
Proficiency in SAP SCM APO Advanced Planning & Optimization.
- Strong analytical skills to diagnose and troubleshoot complex software issues within supply chain management systems.
- Experience in monitoring and maintaining performance of critical business applications.
- Ability to work with various system components and understand their interdependencies to provide comprehensive support.
- Excellent problem-solving capabilities combined with effective communication skills to liaise with technical and non-technical teams.

Additional Information:
- The candidate should have minimum 3 years of experience in SAP SCM APO Advanced Planning & Optimization.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Qualification
15 years full time education