Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business system components. This role requires a dynamic approach to identifying root causes and swiftly resolving problems to maintain seamless operations. The position demands continuous engagement with complex systems, ensuring stability and performance while supporting business continuity through effective troubleshooting and problem-solving activities.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve operational processes and enhance system reliability.
• Mentor junior team members to develop their technical and problem-solving skills.
• Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Strong knowledge of network infrastructure components and protocols.
• Experience in monitoring and managing enterprise-level network environments.
• Ability to analyze system logs and performance metrics to identify issues.
• Skilled in incident management and root cause analysis within complex IT ecosystems.
• Familiarity with network security principles and best practices.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Enterprise Network Operations.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.