Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Unified Communication and Collaboration Operations

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure seamless integration and operation of business-critical applications.
• Document troubleshooting processes and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster skill development and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
• Strong problem-solving abilities with a focus on diagnosing and resolving complex software issues.
• Experience in monitoring and maintaining the health of communication and collaboration platforms.
• Ability to analyze system logs and performance metrics to identify root causes of incidents.
• Familiarity with incident management and escalation procedures within a support environment.
• Effective communication skills to interact with technical teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Unified Communication and Collaboration Operations.
• This position is based at our BDC7B - SEZ office.
• A 15 years full time education is required.